Clear communication is a hallmark of any good relationship, which includes your relationship with your team members and your customers. It is a mark of respect and genuine connection.
The previous post, Expectations: I can’t read your mind, was about identifying and communicating expectations in the workplace. This one goes further into clarity of communication and the energy behind our words, actions and body language; in other words, practicing mindfulness in our interactions.
The Neutral Approach
What do you think of when you hear the word neutral? Boring? After all, It is a state of disengagement. How do you view it in terms of communication? It is most commonly used in the case of disputes when someone caught in the middle refuses to take sides. You probably switch to neutral in workplace disturbances to settle things down without even thinking about it. You naturally know that to be the best way to handle it.
The neutral approach is powerful – not just in disputes – in everyday communication because it keeps the focus on the topic of the conversation. When people are upset, excited or personally attached to a specific outcome, it is difficult to be clear and objective. Most of us are used to communication that has either passive or aggressive qualities to it (sometimes both) and you can feel that there is more to the conversation than what is being said. There is a competition for energy going on.
Becoming mindful of your energy with your team members helps you and them to stay focused on the purpose of your workplace. Neutrality opens doors to communicating more authentically. It helps your team feel comfortable approaching you and one another when things come up. It builds trust. It helps everyone to consciously listen and respond.
If you would like to explore this train of thought further, and bring it into your workplace, stay tuned for the launch of the workshop series, A Workplace That Works.
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